Our Parent Feedback Survey was open from 2^nd to 12^th October 2020. The aim was to get feedback from families about the September Re-opening, and feelings about the Academy’s handling of the return to school in these challenging times. We also took the opportunity to ask some of our standard Parent Survey questions to compare parent attitudes since the last Parent Survey in June 2019. We were very grateful to receive 291 responses to the survey – and here are the results!

Coming back in September

We asked two questions in this section: firstly, how confident were you about sending your child in to Churchill Academy & Sixth Form at the start of September; and then, how confident you you feel about this now, after a month back at school?

The scale for these questions was from 1 (completely confident) to 5 (not at all confident). The picture was reassuring in September and confidence in our covid-safe protocols has increased over the course of the first month, despite (or potentially because of) two confirmed cases. This is a very encouraging endorsement of the Academy’s approach.

We think you and your teachers have done really well in managing a difficult and ever changing situation.

Parent Survey 2020

Communications

This is another encouraging set of responses. The newsletter is very popular and successful! Communications from me have also been positively reviewed – including this blog! Similarly our video curriculum presentations have been warmly received, although not all year groups had yet seen these at the time of the survey. It appears that communications from and with the Academy are working well.

Happiness

A 93.8% positive rating for this question is very encouraging, especially considering the mental health impacts of the pandemic more broadly. The last time we asked this question the response was 92% positive, so more families are telling us their children are happy at Churchill than the last time we asked.

Safety

The proportions here are very similar to the previous question. The slight shift in responses could be down to covid-related issues causing students to feel less safe. A 92% positive response is still very encouraging, with a small group to work on as we continue to build confidence.

I think communication and leadership have been great and as always the atmosphere and commitment of the staff is outstanding.

Parent Survey 2020

Care

This question received a 90.3% positive response, with an increase in the “don’t know” category compared to the previous questions. This is therefore similarly encouraging. The increase in “don’t know” may be accounted for by families new to the school without sufficient experience yet. The last time we asked this question (in 2019) it received an 89% positive response, so again we can see positive progress in this area.

Teaching

There were more “don’t know” responses to this question – we assume this is from lack of experience so early in the term. No respondents strongly disagreed, with only 12 respondents (4.2%) expressing any dissatisfaction with the quality of teaching at the Academy. The last time we asked this question 6% disagreed or strongly disagreed, so it is encouraging to see this proportion declining.

Homework

It was perhaps a little early in the year to get a representative response to this question, especially as we had instructed staff to start with light homework and increase the challenge gradually, particularly with Year 7 students. This would explain the larger “don’t know” response – although the picture is still encouraging.

“I think you are doing a fantastic job in difficult circumstances and I am just glad my children attend a school like Churchill. It is important for my son especially to be in school and have structure to his day and interaction with his teachers. He is much happier in this environment (even if he won’t admit it!)”

Parent Survey 2020

Behaviour

The total proportion of respondents disagreeing or strongly disagreeing with this statement was 10.4%, with a 6.2% “don’t know” response. The last time we asked this question (in 2019) 13% disagreed or strongly disagreed, with 6% “don’t know” responses. It is encouraging to see the proportion disagreeing with this statement declining. Whilst the picture is again encouraging, it shows that we should not be complacent about behaviour as there are still 30 families in our community who need to be convinced.

Bullying

The “don’t know” response to this question is very encouraging – nearly half of our families have no experience of the Academy’s response to bullying. We assume this means that neither they nor their peers have been affected by it. The proportion dissatisfied with the Academy’s response to this vital issue has more than halved since June 2019 – 7.6% compared to 16%. These are still more encouraging signs about the positive progress of our work. We know that bullying can happen – it’s how we deal with it that counts.

Leadership

This is a very large “strongly agree” response from families, which is an endorsement of the leadership offered across the Academy though the pandemic and into the reopening phase. The overall positive response was 93.8%. This is a significant positive swing from the responses in 2019, when 35% responded “strongly agree” and 48% “agree”.

“These are strange and challenging times; however my son’s education will be the best it can be…We appreciate the dedication of the staff, the kindness and care. There is a huge sense of your staff not having jobs but vocations.”

Parent Survey 2020

Responsiveness

The larger “don’t know” response suggests that a fifth of families have not had to raise any issues with the Academy. Where respondents were able to offer a view, 90.5% were satisfied with the Academy’s response. 

Values

This is the first time we have asked this question in a parent feedback survey. We will ask it again later in the year as we seek to understand the impact of our values-led culture across the Academy community. The relatively large “don’t know” response indicates that it is perhaps still early for many parents new to the Academy to respond to a question like this – but very few (3.7%) respondents disagreed which is very encouraging. 

Would you recommend Churchill?

This is the “gold standard” question for our offer at Churchill. The last time we asked this question (in 2019) the response was 93% positive – it is very encouraging to see the positive progress as our reputation continues to grow.

In Summary

The responses across each of the key questions were very positive. We have seen increases since June 2019 in the headline measures of “would you recommend Churchill to another family” and across the other key areas, demonstrating that families are even more satisfied with Churchill now than they were then.

There were more “don’t know” responses to this survey than the traditional summer poll, reflecting the relative novelty of secondary school to some families whose children have just joined us. This skews some of the data in relation to the summer 2019 responses, but when figures are adjusted to remove “don’t know” answers the trends are still positive.

In relation to covid-19, responses were very encouraging. Families have great faith in the Academy’s response to the pandemic, and that confidence has increased over the first month back. Within the text comments, it is evident that our comprehensive intake reflects a range of views on this issue. We must always be mindful that we serve a community in which this diversity of opinion exists, and the impact that it may have on the students in our classrooms.

Within the plentiful text comments there are many individual issues to pick up and address, but the overall feeling is one of satisfaction, gratitude and pride.

“As the parent of a new student to the Academy, I cannot speak highly enough of the staff and the leadership team. Communication and interactions are exemplary. My daughter settled in straight away and was made very welcome by staff and students alike. I believe that the behaviour of the latter is very much a successful testament to the culture which staff and leadership clearly work hard to develop and maintain. Thank you!”

Parent Survey 2020

The survey feels like a vindication of our work over lockdown and in the reopening phase, and an instruction to “keep doing what you’re doing” – because it is clearly working.