Get in Touch With Us
Thank you for visiting. Whether you have a question, a suggestion or have spotted something that does not look right, we would like to hear from you. Every message is read by a real person, and we do our best to answer clearly and helpfully.
How to reach us
The simplest way to contact us is by email at [email protected]. We use one inbox for all enquiries, so your message will not get lost between departments. Please write in plain language and include as much detail as you can.
What we can help with
People get in touch for many reasons. Some of the most common include:
- Corrections: if a detail on a page seems out of date or inaccurate, tell us which page it is and what you think has changed. We check every report and update content where needed.
- General questions: if something we have written is unclear, ask and we will try to explain it in simpler terms.
- Feedback: ideas for new topics, comments on layout or thoughts on what would make the site more useful are always welcome.
- Partnership or media enquiries: please put the purpose of your message in the subject line so it reaches the right person quickly.
Tips for a faster reply
A few small steps help us respond sooner:
- Use a short, descriptive subject line, such as "Correction on payments page".
- Include the web address of the page you are writing about.
- Add screenshots if they help explain the issue.
- Let us know the best way to follow up if email is not ideal.
When to expect an answer
We aim to reply within two to three working days. Messages sent at weekends or on bank holidays may take a little longer. If your question needs some research, we will let you know that we are looking into it rather than leave you waiting in silence.
What we cannot do
We are an independent information website. We cannot access personal accounts held with other services, process payments or settle disputes on anyone's behalf. If your issue relates to a specific provider, it is best to contact them directly first.
Your information
When you write to us, we only use your details to reply to your message. You can read more about how we store and protect information in our Privacy Policy. For the rules that apply to using this website, please see our Terms of Use.
We appreciate you taking the time to get in touch, and we look forward to hearing from you.